Frequently Asked Questions
General Questions
-
We provide personalized property management and concierge services for cottages and lake houses. From routine inspections and seasonal preparation to vendor coordination and guest-ready services, we help ensure your property is cared for year-round.
-
Our services are ideal for seasonal property owners, out-of-town owners, busy professionals, and anyone who wants peace of mind knowing their property is being regularly monitored and maintained.
-
We can assist with guest-ready preparation and property oversight. Contact us to discuss your property's specific needs.
-
Inspection frequency depends on your selected service package. We offer customized schedules based on your property's location, usage, and your preferences.
-
Yes. Kempt Property & Concierge carries appropriate business insurance. Additional information is available upon request.
-
We currently serve cottage and waterfront property owners throughout the Kawartha Lakes and surrounding areas. (Stoney Lake, Clear Lake, Chemong Lake, Buckhorn Lake, Lovesick Lake, etc.)
-
We combine professional property oversight with personalized concierge-level service. Our goal is simple: remove the stress from property ownership so you can arrive, unwind, and enjoy your time at the lake.
Contractor & Vendor Coordination
-
No. Kempt Property & Concierge is not a licensed contractor or tradesperson. We coordinate and oversee trusted third-party vendors and contractors on your behalf.
-
When maintenance or repairs are needed, we can obtain quotes, schedule vendors, provide property access, monitor progress, and keep you informed throughout the process.
-
Yes. A 17% coordination fee applies to third-party contractor invoices when Kempt Property & Concierge manages the project. This covers scheduling, communication, oversight, access coordination, and project management.
-
No. You're welcome to use your preferred vendors. We can coordinate with contractors you already know and trust.
-
Yes. Except in emergency situations, all third-party work requires owner approval before proceeding.
-
Many property owners live hours away, have limited availability, or simply don't want to spend their free time coordinating maintenance projects. We handle scheduling, communication, property access, follow-up, and oversight so you don't have to. Instead of managing multiple vendors and unexpected issues, you have a single trusted point of contact looking after your property
Services & Communication
-
Absolutely. We can prepare your property before your visit, including inspections, opening procedures, cleaning coordination, temperature adjustments, and special requests.
-
Yes. We offer both ongoing service plans and select à la carte services
-
You can contact us by phone or email. We strive to respond within 1 - 2 business days and often much sooner.
-
Yes. We provide updates based on your service package and whenever important issues arise.
Billing & Agreements
-
Depending on your service package, invoices may be issued monthly, seasonally, or as otherwise agreed.
-
No. Third-party contractor and vendor costs are billed separately from KPC service fees.
-
We offer flexible service agreements with terms tailored to your needs. Details are outlined in your client agreement.
-
Yes. Services may be terminated with written notice according to the terms of your agreement.
Emergency Situations
-
If an urgent issue arises that could result in damage to the property, we are authorized to act in good faith to protect your investment and mitigate further damage. We will notify you as soon as reasonably possible.
-
Yes. We can arrange emergency services, provide property access, and monitor repairs while keeping you updated.